Head of Hard Luxury - Dubai Mall

Organisation Unit: Hermes Middle East Llc

Responsibilities

• People development and team management
• Conducting interviews and participating to the recruitment of the team.
• Daily supervision of the team (coaching, training, organizing morning briefs and assisting
• in achieving sales objectives).
• Being able to assess the team members and identify talents among the team members
• and conduct development plan/improvement plan when needed.
• Conducting monthly touch-base meetings and Annual Performance Evaluations.
• Lead sales staff of his section hand in hand with the team leader and indirectly the rest
• of the team in the absence of the other Floor Managers.
• Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as
• dedication and loyalty to the company, recognize individual and team efforts.
• Sales and Service
• Demonstrates an active management presence on the sales floor (manager on duty
• MOD coverage).
• Delivering exceptional service and ensuring all team members embody the Hermes
• spirit.
• Identifying sales opportunities for his/her section by weekly review of business by métier,
• tracking delivery and special orders.
• Responsible for achieving the sales goal for the year for his/her section.
• Communicates CRM standards, follows up daily for associate compliance and to
• maximize quality of client capture rate and detailed information.
• Making critical client decisions and running business during Store Director visits to
• Podium/Paris.

Operations

• Ensures policy and procedure is clearly communicated to team and all are actively
• compliant.
• Complete the Daily Sales Report accurately with qualitative feedback when required.
• Ensure and anticipate proper schedule needs for the team. Keep accurate record of
• vacation, public holidays, and attendance in partnership with Sales and Service Support
• team and HR.
• Supports Sales and Service Support function and Stock Management function.
• Product management
• In charge of several métiers/product categories in terms of sales, visual merchandising,
• inventory control, training, etc.
• Be responsible for market updates and give buying advice to store manager.
• Partner with VM team to highlight business needs.
• Responsible for maintaining stock levels in all métiers, MOS, and sell through.

Measures Of Success

• Successfully leads the assigned Métiers.
• Develops and coaches the team to deliver excellent service and results.
• Achieves business results of the department and overall stores.

Experience

• Prior management experience in luxury retail/ retail is essential.
• 4 + years in Retail or related experience.
• Must possess basic office skills including proficiency in Excel, Word, Cegid.
• Ability to interpret sales data and translate to effective business.
• recommendations/action plan.
• Clear written verbal communication skills.
• “Hands on” Manager, leading by example, with strong leadership skills.
• A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.
• Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
• The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
• Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.