Head of Operations

Opportunity

What you’ll do

• Lead and develop the Operations team, building a culture of innovation, collaboration, and continuous improvement.
• Deliver service standards, regulatory requirements, and business objectives.
• Use technology, data, and insights to improve customer outcomes, business performance, governance, risk management, and controls.
• Develop or contribute to technology and customer-service enhancement roadmaps.
• Coach team members and support capability, engagement, performance, and succession planning.
• Partner with stakeholders on strategic business and client priorities.
• Act as primary operational contact for trustees, investment advisors, regulators, and strategic partners.
• Represent Operations in governance forums, client meetings, and executive discussions.
• Provide operational insights, reporting, and recommendations.
• Resolve complex customer issues and escalations.
• Promote a positive, inclusive, high-performing work environment.

Essential requirements

• Experience leading and developing operational teams in a regulated environment.
• Track record of operational excellence and technology-, data-, and insight-enabled continuous improvement.
• Experience managing performance through service metrics, controls, and business objectives.
• Ability to influence senior executives and C-suite stakeholders.
• Strong communication and presentation skills for complex business, operational, and governance matters.
• Experience building relationships with partners, clients, regulators, trustees, and investment providers.
• Ability to lead change, foster collaboration, and deliver business outcomes.

Preferred requirements

• Financial services, insurance, pensions, fintech, or similar regulated-industry experience is preferred.
• Knowledge of workplace savings, employee benefits, pension administration, or related regulation is preferred.
• Experience with business transformation, operational change, or large-scale improvement initiatives is preferred.
• Relevant professional qualifications in operations, business management, leadership, or continuous improvement are preferred.

Skills and competencies

• Technical skills include service and operational excellence, performance management, governance and regulatory compliance, product and service management, risk and control management, and commercial acumen.
• Leadership competencies include strategic leadership, executive presence, stakeholder and relationship management, communication, influencing and negotiation, decision-making, problem-solving, critical thinking, organizational agility, change leadership, and collaboration.

Schedule

• The position is full time.

Workplace

• The role is based in DIFC, Dubai; the posting states remote working is not available.