Head of Internal Audit

About This Role

To lead and develop the Internal Audit function for a telecoms business, providing independent assurance on governance, risk management, and internal controls. The role ensures regulatory compliance, operational efficiency, and protection of revenue streams across telecom operations.

Key Responsibilities

Leadership & Strategy

• Develop and execute a risk-based internal audit strategy aligned with business and regulatory requirements
• Build and lead a high-performing internal audit team across multiple markets/functions
• Act as a key advisor to the Board, Audit Committee, and Executive Leadership

Audit & Assurance

• Design and deliver the annual audit plan covering:
• Financial controls
• Operational processes
• IT & cybersecurity
• Telecom network & OSS/BSS environments
• Provide independent assurance on governance, risk management, and internal controls
• Oversee audits across network operations, customer lifecycle, billing, and revenue assurance

Telecom-Specific Oversight

• Audit end-to-end telecom value chain:
• Network infrastructure (RAN, Core, Transmission)
• Billing, mediation & rating systems
• Interconnect & roaming
• Digital services / fintech platforms
• Ensure compliance with telecom regulations (e.g., spectrum, data privacy, cybersecurity)
• Evaluate revenue leakage risks and fraud controls across systems and processes

Risk & Compliance

• Establish and enhance enterprise risk management frameworks
• Monitor compliance with local UAE regulations and international telecom standards
• Lead investigations into fraud, control breaches, and operational failures

Stakeholder Management

• Present audit findings and insights to the Audit Committee and Board
• Liaise with external auditors, regulators, and compliance functions
• Influence senior stakeholders to drive remediation and control improvements

Continuous Improvement

• Implement data analytics and technology-enabled auditing
• Identify process improvements, cost efficiencies, and control enhancements
• Foster a strong risk-aware culture across the organisation

Candidate Profile

Experience

• 12–15+ years in Internal Audit / Risk / Assurance
• Minimum 5+ years in leadership roles
• Strong telecoms experience (MNO, ISP, or digital operator)
• Experience in multi-country or emerging markets highly desirable

Technical Expertise

• Deep knowledge of:
• Telecom architecture (OSS/BSS, network operations)
• Revenue assurance & billing controls
• IT audit, cybersecurity, and data governance
• Strong understanding of:
• Risk-based auditing (IIA, COSO frameworks)
• Regulatory environments in telecom / tech

Qualifications

• Degree in Finance, Accounting, or related field
• Professional certifications preferred:
• CIA, CISA, CPA, ACCA
• MBA or equivalent is a plus

Skills

• Strategic thinker with strong commercial awareness
• Excellent stakeholder engagement at Board level
• Strong analytical, investigative, and problem-solving skills
• High integrity and professional scepticism