Head of Café Operations - The Social Club by Mustard & Linen
Skills
About This Role
Overview
- The Head of Café Operations for The Social Club by Mustard & Linen is responsible for leading daily café operations, ensuring exceptional service quality, operational efficiency, financial performance, and a consistent customer experience.
- The role oversees staffing, training, purchasing, health & safety, and overall business performance while upholding brand standards.
- The Energy You Bring!
- High-energy, positivity, approachable, customer-centric
- High attention to detail and strong hygiene standards.
- Excellent leadership, communication, and team-development skills.
Operational Excellence
- Oversee daily café service, ensuring smooth operations and consistent quality.
- Maintain high standards of cleanliness, food safety, and customer satisfaction.
- Resolve customer concerns and ensure service recovery.
- Conduct operational audits and enforce SOP compliance.
- Maintain strong floor presence and make daily operational decisions.
Financial Performance
- Manage P&L with Finance, monitoring sales, labor, food costs, and expenses.
- Review daily financial reports and approve voids, discounts, and promos.
- Support menu engineering and pricing adjustments.
- Drive revenue growth through operational improvements and guest-focused initiatives.
Health, Safety & Compliance
- Ensure compliance with UAE and Abu Dhabi Municipality regulations.
- Conduct daily walkthroughs to maintain hygiene and safety standards.
- Lead monthly health & safety audits.
- Ensure a secure environment for guests, staff, and company assets.
Purchasing & Inventory
- Oversee procurement, vendor relationships, and stock levels.
- Prevent shortages (86 items) through forecasting and timely reorder.
- Review invoices for pricing accuracy.
- Ensure displays (Grab & Go, desserts, etc.) meet brand and quality standards.
Team Leadership
- Recruit, train, and develop staff; conduct performance reviews.
- Ensure proper scheduling aligned with business needs.
- Maintain strong team communication and lead monthly team meetings.
- Build a positive, motivated workplace culture.
Strategic & Cross-Functional Support
- Communicate effectively between head office and café teams.
- Support new initiatives, system rollouts, and process improvements.
- Identify opportunities to improve efficiency and guest experience.
Qualifications
- Diploma/Bachelor’s in Hospitality, Business, or related field.
- 5+ years’ supervisory or operations management experience in cafés or casual dining.
- Strong knowledge of F&B operations, health & safety, and inventory management.
- Experience in P&L management, budgeting, and KPI tracking.
- Strong leadership, communication, and problem-solving skills.
- Fluency in English; Arabic an advantage.
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