Head Host/Hostess
Role Overview
Lead the welcome and reservation experience across assigned outlets.
Coach Hosts and Bar Hosts and keep guest arrivals, seating, and communication organised and personal.
Key Skills for This Role
Full Job Posting
Role overview
Lead the welcome and reservation experience across assigned outlets.
Coach Hosts and Bar Hosts and keep guest arrivals, seating, and communication organised and personal.
Hosting and guest experience
- Allocate hosting duties and cover at briefings; coach the team on welcome standards and reservation accuracy.
- Coordinate seating rotation, service capacity, and expected departures with the supervisor.
- Manage peak arrivals, communicate realistic waiting times, and resolve hosting concerns within delegated authority.
- Coordinate VIPs, celebrations, groups, and event arrivals with service and management teams.
Reservations and operations
- Maintain reservations, confirmations, waiting lists, and guest preferences in approved systems.
- Apply deposit, cancellation, and no-show procedures, escalating exceptions.
- Keep entrances, menus, and host stations ready; support setup and check stock and equipment.
- Maintain handovers, raise staffing or performance concerns, and report recurring booking or guest-flow issues.
Experience and skills
- Experience supervising a hosting or reservations team, strong system accuracy, coaching, and guest communication.
- Collaborate and communicate clearly with guests and colleagues across departments.
Safety and training
- Protect guest information and ensure allergy requests reach the service team for verification.
- Follow approved hygiene, allergy communication, safety, and emergency procedures; report incidents and unsafe conditions promptly.
- Attend SOP, sequence-of-service, menu, systems, and safety training and participate in mock services.
Team development
- Lead reservation-system practice, arrival simulations, and hosting-team coaching.
- Carry out additional reasonable duties within training and competence as assigned by management.
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