Guest Services Associate

About the Employer

About the Role

Guest Services Responsibilities

• Welcome guests professionally, listen attentively to their requests, and provide information about pricing, promotions, shows, rides, and attractions.
• Manage queue lanes and turnstiles efficiently so guests can enter and leave the park with valid tickets or passes.
• Manage guest services operational areas and the lost and found counter according to company policies.
• Conduct guest surveys using a company-provided tablet and submit all completed responses.

Sales and Cash Handling

• Sell tickets and other products through a computerized POS system.
• Collect payments and make change using cash, vouchers, credit cards, and listed foreign currencies.
• Balance the cash drawer, register, or float at the beginning and end of each shift and remit sales to cash control.
• Maintain awareness of cash handling policies and promote ongoing offers.
• Upsell and cross-sell products, activities, and services to generate additional revenue.

Guest Care

• Anticipate guest needs and concerns, act appropriately, and resolve issues promptly in accordance with the guest complaint policy.

Essential Qualifications

• Higher secondary education or equivalent.
• At least one year of operational experience in a guest or customer service setting.
• English proficiency in spoken and written communication.
• Basic computer knowledge.
• Ability and genuine willingness to entertain and engage guests.
• Flexibility, respect, and integrity.

Desirable Qualifications

• Theme park or water park experience.
• Cash handling experience.
• Arabic, Russian, or Chinese proficiency.