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Guest Service Agent

Sandman Hotel Group
Regina, CAN
Full-time
Entry
Onsite
Discovered 2 weeks ago
OperaOpera Cloud

Full Job Posting

JOB REQUIREMENTS

  • Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
  • 1 year of experience as a Hotel Front Desk Clerk Preferred
  • Experience in all aspects of customer service and people management
  • Strong working knowledge of accounting practices and principles
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to effectively communicate both verbally and in writing
  • High level of proficiency Opera/Opera Cloud

DUTIES

  • To provide a warm, welcoming and friendly environment
  • Responsible for checking guests in and out of the Hotel.
  • Luggage assistance
  • Issues room keys, pamphlets, discount cards, etc.
  • Answers various questions from guests and arranges transportation for guests.
  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
  • Book telephone reservations
  • Computes bills, collects payment and makes change for guests.
  • Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
  • Print updated in-house, arrival, departure, and room status reports every two hours
  • Check all unresolved departures.
  • Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
  • Write all wake-up call requests on specified form and enter on switchboard.
  • Complete welcome calls.
  • Clean and tidy front desk area.
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
  • As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Provide information to staff and/or clients about special activities.
  • Observe and report any security issues to the Manager.

APPLICABLE SKILLS

  • Excellent customer relations.
  • Must have time-management skills.
  • Adaptable to change and be able to handle multiple priorities under pressure.
  • Eager and focused to exceed guest expectations.
  • We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

  • Rewards, Recognition, Team Events & Milestone Awards
  • Team Member and Friends & Family Hotel Discounts
  • Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
  • Discounts at Grouse Mountain & Revelstoke Mountain Resort
  • Career Development, Training & Internal Promotion Opportunities
  • Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
  • Employee Referral Bonus Program
  • RRSP Matching Program
  • Extended Health, Dental, Vision & Life Insurance
  • Complimentary Hotel Stays
  • Tuition Credit Program
  • Supportive, Inclusive Workplace Culture
  • At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/
  • Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.
  • NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [email protected]. NPC takes seriously its obligations under the Human Rights Code

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