Guest Relation Officer

Job purpose

• To deliver friendly and efficient customer service, creating a warm and welcoming atmosphere for all customers, with the key aim of retaining existing customers and attracting new ones
• ***This role is open exclusively to UAE Nationals (Emirati) holding a valid Family Book***
• Job responsibilities:
• Greet and welcome customers confidently and professional manner
• Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments*
• Assisting the customers till a sales consultant becomes available*
• Contacting the customers after two days of their visit to ensure maintaining high level of customer service*
• Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
• Create the lead in Salesforce and transfer to the sales consultant
• Ensure all leads are converted and report to the manager
• Creating Leads from Telephone Inquiries and send it to the Sales Team*
• To ensure all incoming calls gets answered within three rings
• To ensure all calls will be transferred to the right person within 45 seconds
• Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required*
• Be alerted to any untoward activities occurring in the showroom, etc and report accordingly*
• Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily)
• Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly* )
• Support the Delivery in charge in conducting a physical stock check – (Weekly)
• Support the Delivery in charge/Manager in maintaining & handling test drives* (Daily)
• Support in keeping records of maintenance on the Fleet of Test drive vehicles*
• Preparation in support of test drives to Sales Executive’s*
• Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis* (Daily)
• Assist in obtaining the required maintenance and support suppliers
• Keep a stock inventory of supplies and report to line manager accordingly

Educational Qualification

Work Experience

• Minimum 1-3 year of work experience in the similar role

Competencies

Languages

• English, Arabic is desirable
• AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades.
• Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.
• Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet.
• By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.
• Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.
• For more information, visit www.awrostamani.com .