UAE National Guest Relations Officer | Al-Futtaim Automotive | Electri
Skills
About This Role
Overview
Welcoming customers in a friendly and professional manner, understanding their requirements, and ensuring a smooth handover to the sales team while maintaining a high standard of customer experience.
What you will do
- Welcome all showroom visitors and log reasons for visit
- Direct customers to the relevant team members efficiently
- Deliver excellent customer service in line with company policies
- Resolve customer queries promptly and escalate where required
- Capture and maintain accurate visitor information (time, date, enquiry)
- Understand customer requirements to ensure efficient handling of enquiries
- Maintain up-to-date knowledge of internal teams and processes
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