Guest Excellence Intern - Operations

Role overview

Key responsibilities

• Manage the shared operations mailbox and ticketing system; track, prioritize, and resolve requests on time.
• Assign missions to housekeeping, maintenance, and field teams.
• Apply for work permits and coordinate access approvals when required.
• Monitor and update the Check-In Dashboard so next-day check-ins are prepared and accounted for.
• Assist with guest communications, including check-in questions, basic issues, and follow-ups.
• Flag operational issues, delays, or risks early to support smooth guest arrivals.
• Maintain accurate records and operational trackers, and provide general team support.

What the role requires

• Currently enrolled in or recently graduated from a relevant Hospitality, Business, Operations, or similar program.
• Strong organization and attention to detail; able to handle multiple tasks in a fast-paced environment.
• Good written and verbal communication skills.
• Basic proficiency with email, dashboards, and task management tools.
• Willingness to learn and take ownership of operational tasks.

Internship experience

• The company describes opportunities for learning and career development.
• The internship offers hands-on experience with guest management systems and operational workflows.

Employment type

• Employment type is stated as internship.

Workplace

• The role is described as hybrid and based in Dubai.

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