GTM Strategy & Operations (Post-Sales)

You'll own post-sales operations at Monaco and be the strategic partner to our launch operations and FDAE (post-sales) teams. This is a senior RevOps hire with a post-sales focus: you run the operational machinery that gets customers from signature to value, and you use data to tell leadership what's actually driving retention and expansion in a usage-based business and how to implement it.

Own GTM operations end to end for launch operations and post-sales: onboarding, implementation, sales-to-post-sales handoff, time-to-value, and the systems and processes the teams run on

Find where customers stall in onboarding, fix the process, and measure the impact on activation and usage

Identify what our top customers have in common and turn it into playbooks the whole team runs

Grow usage-based revenue with the post-sales team: model consumption, spot expansion and at-risk signals early, and build the motions that act on them

Drive the post-sales analytics with our data team: dig into activation, usage, customer health, expansion, churn, and FDAE productivity, and turn what you find into decisions

Partner with launch, FDAE (post-sales), and CX leaders on operational projects and drive them to completion

Run leadership-level reporting and planning on retention, expansion, and net revenue

Be the person who spots the problem in the numbers before anyone else does, and brings a recommendation, not just a chart

You've run post-sales or CX operations before: onboarding, implementation, health scoring, and renewals

Experience growing revenue in a usage-based or hybrid pricing model

Experience at a B2B early stage startup

Track record of turning standout customer outcomes into a repeatable playbook