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Client Operations

Monaco
San Francisco, USA
Full-time
Mid
Onsite
Discovered 1 months ago

Full Job Posting

About The Role

We’re looking for Client Operations to own the entire onboarding experience from signed contract to fully activated customer.

This is a high-ownership, operations-heavy role that sits at the center of customer experience, product, and revenue. You’ll work directly with founders and revenue leaders to stand up their outbound motion inside Monaco, while also building and refining the onboarding engine as we scale.

You are both:

Operator : executing onboarding at a high level of quality and speed

Builder : constantly improving the process, tooling, and experience

Own onboarding end-to-end

Lead the full onboarding process from contract signature through go-live

Run onboarding calls, align on ICP, TAM, signals, and outbound strategy

Ensure customers are activated quickly and successfully

Drive speed to value

Translate customer goals into a clear onboarding plan

Build and deliver high-quality TAMs, signals, and outbound setups

Ensure customers are generating meetings as quickly as possible

Be the operational backbone

Manage timelines, stakeholders, and deliverables across each onboarding

Coordinate closely with Sales and Account Management for smooth handoffs

Execute with high attention to detail across multiple accounts simultaneously

Build the onboarding engine

Create and refine onboarding playbooks, templates, and workflows

Identify bottlenecks and improve speed, quality, and scalability

Help define what “great onboarding” looks like at Monaco

Be the voice of early customers

Surface patterns, feedback, and friction points to Product and Engineering

Help shape the product based on real onboarding experience

Must-haves

  • High agency and ownership. You take responsibility and figure things out
  • Strong operational mindset with attention to detail and execution quality
  • Comfortable working directly with founders, CROs, and GTM leaders
  • Ability to manage multiple workstreams and customers at once
  • Thrives in ambiguity. You can build while executing.

Backgrounds that tend to do well here

RevOps, Sales Ops, or GTM Ops

Forward-deployed / implementation roles

Consulting or technical customer success

SDR/AE who is highly systems-oriented

Traits

Extremely high bar for quality

Clear, confident communicator

Fast-moving and organized

Systems thinker who can turn chaos into structure

Why This Role Matters

Onboarding is where Monaco either wins or loses.

You’ll be the person ensuring:

customers get value immediately

outbound engines actually work

and our product improves with every implementation

This is a foundational role that will define how Monaco scales.

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