Forward-Deployed Account Executive (Post-Sales)

We're looking for a Forward-Deployed Account Executive (Post-Sales) to own the post-sales customer relationship and drive expansion across a growing book of business. This is a consultative, high-ownership role. You'll advise founders on their outbound GTM strategy and help them get the most out of the Monaco platform. We're looking for someone with a background in consulting or sales who moved into post-sales, or a high-impact account manager with a track record of driving real outcomes for customers. This is not a relationship management role - it's a revenue and strategy role that happens to sit post-sale.

Own the full post-sales customer relationship from post-onboarding through renewal and expansion

Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP)

Enable teams on outbound success by advising on sequence copy, strategy, and execution

Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value

Serve as the voice of the customer internally, surfacing product feedback and market insights to Product and Engineering

Build post-sales playbooks, health scoring, and account planning processes from the ground up

Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers

Drive net revenue retention by identifying and closing upsell opportunities

Prior experience as an Account Executive or in a quota-carrying sales role - this is a sales-led product

Prior experience in management consulting or strategy consulting, with a pivot into customer-facing SaaS roles

Background in customer success or account management with a clear track record of driving value

Relentless work ethic and an extremely high bar for quality

Strong communication and ability to build trust with founders, CROs, and revenue leaders

Comfort operating in ambiguity at an early-stage company where processes don’t yet exist

Experience with CRM, sales engagement, or revenue operations tools

Prior experience at a high-growth B2B SaaS startup

Network within the startup and venture ecosystem