Group HR Manager with Hospitality Experience

Role summary

Strategy and workforce

• Develop group HR strategy and advise senior leaders on workforce planning, organizational structure, and people-related decisions.
• Standardize HR policies and practices across the group and support growth, restructuring, mergers, acquisitions, and transformation.
• Lead group-wide recruitment and workforce planning, including senior hiring, succession pipelines, headcount, and workforce costs.

Talent and performance

• Manage performance frameworks, KPIs, reviews, and development plans; identify high-potential employees and build career and succession plans.
• Lead employee development, leadership development, and organizational capability initiatives.

Rewards and employee relations

• Oversee compensation and benefits, salary benchmarking and structures, incentives, bonuses, allowances, and benefits.
• Ensure payroll is accurate, timely, and compliant with policies and regulations.
• Guide management on complex employee matters and oversee grievances, discipline, investigations, and conflict resolution.
• Develop engagement and retention initiatives, monitor satisfaction, and recommend improvements.

Compliance, operations, and systems

• Ensure labor-law compliance and maintain HR policies, procedures, handbooks, governance frameworks, documentation, and records.
• Identify HR risks and implement mitigation while maintaining consistent practices across group entities.
• Oversee onboarding, offboarding, employee records, leave, attendance, payroll coordination, and HR administration.
• Lead HRIS implementation and use; develop dashboards and reports on headcount, turnover, recruitment, absence, performance, compensation, and other metrics.

Learning and team leadership

• Assess training needs, develop annual learning plans and budgets, coordinate development programmes, and evaluate their effectiveness and return on investment.
• Lead, mentor, and develop HR teams; set objectives and KPIs and promote collaboration and service-oriented HR delivery.

Key performance indicators

• KPIs include retention and turnover, recruitment efficiency and time-to-fill, engagement, performance management, succession coverage, training effectiveness, HR cost, workforce productivity, payroll accuracy, compliance, and HR service delivery.

Qualifications and experience

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 8–12+ years of progressive HR experience, including significant experience in a managerial or leadership position.
• Experience across multiple companies, business units, locations, or jurisdictions is highly desirable.
• Strong knowledge of employment legislation, HR practices, compensation and benefits, talent management, and employee relations.
• Experience with senior management and business leadership, plus strong HR analytics, reporting, and HRIS experience.
• CIPD, SHRM, or equivalent professional HR certification is preferred.

Pay

• Pay is AED 3,500–16,000 per month.

Work location

• Work is in person.