Group F&B Operations Director
Role Overview
Leads strategic, commercial, operational, and financial performance of the Group’s F&B businesses across the UAE and Morocco.
Scope includes Maison Samira Maatouk, Samira Maatouk outlets, Central Kitchen, Outdoor Sales, Catering, Projects and Operations, and related F&B businesses.
Accountable for revenue, profitability, cost control, service quality, customer experience, people performance, and business expansion.
Key Skills for This Role
Full Job Posting
Role overview
Leads strategic, commercial, operational, and financial performance of the Group’s F&B businesses across the UAE and Morocco.
Scope includes Maison Samira Maatouk, Samira Maatouk outlets, Central Kitchen, Outdoor Sales, Catering, Projects and Operations, and related F&B businesses.
Accountable for revenue, profitability, cost control, service quality, customer experience, people performance, and business expansion.
Strategy and leadership
- Develop Group F&B strategy aligned with corporate objectives and set annual, quarterly, and monthly operational and commercial objectives.
- Lead business plans, operating budgets, revenue targets, and departmental and outlet-level KPIs.
- Lead UAE and Morocco operations, establish performance accountability, and identify expansion, new concepts, locations, partnerships, and revenue streams.
Revenue and sales growth
- Set location sales targets and monitor actual sales against budgets and forecasts.
- Grow walk-in, corporate, catering, outdoor, events, functions, delivery, online, and key-account sales.
- Maintain sales pipelines and lead generation; review prospects, conversion rates, lost business, and corporate relationships.
- Coordinate Sales and Operations to grow revenue; address underperforming locations and monitor transaction value and customer frequency.
Profitability and financial management
- Manage F&B P&L and budgets across locations; monitor food and beverage costs, labor, gross profit, EBITDA, waste, inventory variance, utilities, expenses, commissions, and delivery costs.
- Review monthly results with Finance, address negative variances, allocate costs appropriately, and control unnecessary expenses.
- Improve menu profitability, contribution margins, pricing, working capital, and profitability with Finance and Supply Chain.
Operational excellence
- Maintain approved Group SOPs and consistent operating standards across UAE and Morocco; conduct operational reviews and site inspections.
- Ensure outlet opening and closing procedures, staffing levels, scheduling, productivity, and manpower utilization are managed effectively.
- Coordinate with Operations, Finance, Procurement, Warehouse, HR, IT, and Marketing.
- Ensure transactions and approvals are recorded in approved systems and establish daily, weekly, and monthly operational reporting.
Work location
- The posting states hybrid remote work in Abu Dhabi.
Requirements
- Experience leading strategic, commercial, financial, and operational performance across food and beverage businesses.
- Ability to develop and manage business plans, operating budgets, revenue targets, and measurable KPIs across multiple locations.
- Capability to manage F&B P&L, cost performance, pricing, and profitability.
- Ability to lead operational standards, site reviews, staffing, scheduling, and coordination across business functions.
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