F&B Operations Manager
Role Overview
Manages operational performance, profitability, service quality, and standards across Maison Samira Maatouk F&B outlets and related food production.
Ensures operations align with brand standards, financial objectives, food safety requirements, customer expectations, and company policies.
Leads outlet and kitchen teams, monitors KPIs, optimizes revenue and costs, and coordinates with support functions.
Key Skills for This Role
Full Job Posting
Role purpose
Manages operational performance, profitability, service quality, and standards across Maison Samira Maatouk F&B outlets and related food production.
Ensures operations align with brand standards, financial objectives, food safety requirements, customer expectations, and company policies.
Leads outlet and kitchen teams, monitors KPIs, optimizes revenue and costs, and coordinates with support functions.
Outlet operations and performance
- Oversee daily outlet operations, visits, inspections, opening and closing, shifts, staffing, cleanliness, service flow, and operational discipline.
- Resolve operational issues, standardize SOPs, coordinate front-of-house, back-of-house, central kitchen, warehouse, and support departments, and improve efficiency and customer satisfaction.
- Monitor sales, traffic, average transaction value, product mix, targets, budgets, and business plans; develop actions for underperforming outlets and identify growth opportunities.
- Coordinate promotions, campaigns, product launches, and commercial initiatives with Marketing and Sales.
Cost, kitchen, and inventory
- Control food, beverage, manpower, wastage, utilities, consumables, and operating expenses; monitor outlet profitability with Finance and Cost Control.
- Oversee central kitchen production planning, schedules, recipes, portion control, consistency, and coordination with outlets, Warehouse, Procurement, and Supply Chain.
- Manage stock, replenishment, periodic stock controls, variances, damages, high-consumption items, and FIFO/FEFO practices.
Food safety and customer experience
- Ensure regulatory food safety, hygiene, storage, temperature control, labeling, expiry monitoring, cleaning, sanitation, and pest-control compliance across outlets and kitchens.
- Conduct audits, follow up inspection corrective actions, ensure staff training, and investigate food safety, quality, customer, and operational incidents.
- Monitor customer feedback, complaints, reviews, service speed, product quality, presentation, staff behavior, and hospitality standards; implement corrective actions.
People and processes
- Lead, coach, motivate, and develop teams; coordinate staffing, scheduling, attendance, performance reviews, training, recruitment, onboarding, retention, and employee matters with HR.
- Develop, implement, review, and document F&B SOPs; check compliance, identify process gaps, and recommend improvements.
Application questions
- The application asks whether candidates have hospitality/F&B industry experience and can handle FMCG/F&B operations.
Pay
- AED 12,000–18,000 per month.
Work location
- Hybrid remote in Abu Dhabi, Abu Dhabi.
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