Group Business Process Specialist - Shipping

Group Business Process Specialist

Job Requirements

• Strong understanding of shipping operations and maritime workflows, including vessel, port, and agency processes.
• Experience in analyzing and improving operational processes, workflows, and service delivery in a maritime or logistics environment.
• Good analytical, problem-solving, and communication skills with a practical, operational mindset.
• Bachelor’s degree/Diploma in Business Administration, Operations Management, Supply Chain, Maritime Studies, or related field.
• Minimum 3–5 years of experience in shipping operations, port/agency operations, or maritime logistics, ideally with exposure to process improvement.
• Strong understanding of end-to-end shipping processes (e.g., port calls, vessel coordination, documentation, cargo operations).
• Experience supporting or participating in system implementation or operational change initiatives is an advantage.
• Ability to work independently and collaboratively in international, fast-paced operational environments.
• Strong command of English, both written and spoken.

Job Responsibilities

• Analyze and optimize shipping operations and business processes to improve efficiency and service delivery.
• Work with shipping operations teams and stakeholders to identify gaps, bottlenecks, and improvement opportunities.
• Develop and maintain SOPs, workflows, and process documentation aligned with operational shipping activities.
• Support implementation of operational systems and tools used in shipping and agency operations.
• Act as a key stakeholder in rolling out new operational systems across departments.
• Monitor operational performance and prepare reports with recommendations for improvement.
• Ensure processes comply with company standards, industry practices, and regulatory requirements.
• Support training, change management, and adoption of new operational procedures across teams.
• Participate in cross-functional initiatives to improve shipping operations, efficiency, and service quality.
• Maintain accurate documentation of process updates and operational improvements.
• Perform other duties as required.

Job Benefits

• Competitive Salary

• Comprehensive Medical Insurance

• All necessary business tools, including a Company Phone and SIM Card/
• Opportunity to work with a well-established pan-African maritime & logistics company with strong regional presence.
• Professional development and career growth opportunities within the group
• Exposure to regional and international business operations and
• Paid Annual Leave projects