Group Business Process Specialist - Shipping

Group Business Process Specialist

Job Requirements

• Strong understanding of business process management principles and continuous improvement methodologies.
• Experience in process mapping, workflow optimization, and operational efficiency improvement.
• Excellent analytical, problem-solving, organizational, and communication skills.
• Bachelor’s degree/Diploma in Business Administration, Operations Management, Industrial Engineering, Supply Chain Management, Mathematical finance or a related field
• Minimum 3–5 years of experience in business process management, operations, or continuous improvement functions.
• Experience in coding and basic mathematics is a strong advantage, particularly for understanding tariffs across different ports.
• Minimum 3 years of experience in the maritime industry, with a solid understanding of shipping processes, is compulsory.
• Ability to work independently and collaboratively within multicultural and international teams.
• As we are an international company, communication in English is necessary

Job Responsibilities

• Analyze, document, and optimize existing business processes across departments to improve operational efficiency and productivity.
• Collaborate with department heads and stakeholders to identify process gaps, bottlenecks, and improvement opportunities.
• Develop and maintain standard operating procedures (SOPs), process maps, workflows, and business process documentation.
• Support the implementation and integration of business systems, automation tools, and digital transformation initiatives.
• Be the key stakeholder responsible for implementing the new operational system.
• Identify and capture inefficiencies in internal processes and find software/IT systems to address them.
• Monitor process performance metrics and prepare reports with recommendations for continuous improvement.
• Ensure business processes comply with company policies, industry standards, and regulatory requirements.
• Coordinate with internal teams to support change management and process improvement projects across the group.
• Conduct process audits and operational reviews to ensure consistency and adherence to established procedures.
• Assist in risk assessment activities related to operational processes and recommend mitigation measures.
• Facilitate training sessions and provide guidance to employees on updated processes and procedures.
• Support data analysis and reporting activities to improve decision-making and operational visibility.
• Participate in cross-functional projects aimed at improving efficiency, service quality, and organizational performance.
• Liaise with external vendors, consultants, and technology partners when required for process improvement initiatives.
• Maintain accurate records of process updates, project progress, and improvement initiatives.
• Perform other duties as required

Job Benefits

• Competitive Salary

• Comprehensive Medical Insurance

• All necessary business tools, including a Company Phone and SIM Card/
• Opportunity to work with a well-established pan-African maritime & logistics company with strong regional presence.
• Professional development and career growth opportunities within the group
• Exposure to regional and international business operations and
• Paid Annual Leave projects