Group Administrator: Regulatory and Quality Applications
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Key skills for this role
About the Role
Aspen Holdings seeks a Group Administrator to provide day-to-day support for Regulatory and Quality applications, primarily Veeva and related systems. The role involves incident resolution, user access management, system health checks, and documentation.
Key Skills for This Role
Responsibilities
- Monitor support queues, investigate and resolve incidents, log service requests
- Manage user access rights and role based permissions in compliance with SOPs
- Collaborate with team members and vendors to escalate and resolve complex issues
- Perform daily health checks and monitor system performance for uptime and data integrity
- Maintain troubleshooting guides, FAQ articles, and job aids
- Collect user feedback to identify pain points and suggest enhancements
Requirements
- Provide 1st and 2nd line support for Regulatory applications
- Manage user onboarding/offboarding and role based permissions
- Perform daily health checks and monitor system performance
- Maintain system support documentation and assist in user training
- Review release notes and assist in testing new features
Full Job Posting
Job Overview
- Operational role in Group Digital Technology team providing day to day application support for Regulatory and Quality applications including Veeva, Esko Pulse, TVT, Argus PV, and Trackwise Digital.
- Acts as first line of support for users, manages incidents, service requests, and changes, coordinates with internal teams and vendors for escalation.
Key Responsibilities
- Provide 1st and 2nd line support for Regulatory applications; monitor support queues, investigate and resolve incidents, log service requests.
- Manage user onboarding/offboarding, access rights, and role based permissions in compliance with internal SOPs.
- Collaborate with team members, management, and service providers to escalate and resolve complex technical issues.
- Perform daily health checks and monitor system performance to ensure uptime and data integrity.
- Maintain system support documentation including troubleshooting guides, FAQ articles, and job aids.
- Review release notes and assist in testing new features and updates; support quarterly releases.
- Collect feedback from end users to identify pain points and suggest system enhancements.
Qualifications
- Basic Veeva system configuration and reporting skills are essential.
- Experience with incident, request, change, and problem management following ITIL frameworks.
- Knowledge of GxP and CSV methods to maintain system in validated state.
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