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Global Sales Director

Confidential
Dubai, UAE
fulltime
Director
2 months ago
Sales StrategyRevenue GrowthTeam LeadershipKey Account ManagementCRM (SalesforceHubSpot)
Free

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Overview

The Global Sales Director – Consumer is responsible for driving subscriber growth, revenue, and market share across multiple international markets.

This role leads the end-to-end retail sales strategy, covering Direct & indirect distribution, with a strong focus on customer acquisition, retention, and lifetime value.

Retail Sales Strategy & Execution

  • Develop and execute a global
  • consumer (B2C) sales strategy
  • across all operating markets
  • Drive subscriber growth, ARPU, and market share in highly competitive environments
  • Optimise channel mix across
  • owned retail stores, Major retailers and partner distribution
  • Lead seasonal and promotional campaigns to maximise commercial performance

Channel Management

  • Oversee performance of:
  • Retail stores (owned and franchise)
  • Dealer / distributor networks
  • Online and digital sales platforms
  • Define channel targets, incentives, and performance frameworks
  • Enhance omnichannel customer experience and conversion rates

Customer Acquisition & Retention

  • Drive customer growth through innovative acquisition strategies
  • Partner with Marketing and CVM teams to improve:
  • Customer onboarding
  • Retention and churn reduction
  • Upsell / cross-sell initiatives
  • Leverage data and analytics to optimise customer lifetime value (CLV)

Commercial Performance & P&L Ownership

  • Own global retail sales P&L, forecasting, and revenue delivery
  • Monitor KPIs such as:
  • Gross adds / net adds
  • ARPU
  • Churn
  • Conversion rates
  • Implement pricing and promotional strategies aligned with market dynamics

Team Leadership

  • Lead and develop high-performing regional sales leaders and in-country teams
  • Build a performance-driven culture with clear accountability and KPIs
  • Drive capability building across retail and digital sales functions

Digital & Transformation Focus

  • Accelerate growth in sales channels
  • Champion CRM, AI-driven sales tools, and data-led decision making
  • Support digital transformation initiatives across customer journeys

Stakeholder Management

  • Collaborate closely with:
  • Marketing

• Product & Pricing

  • Network & Customer Experience teams
  • Engage with executive leadership on performance, strategy, and expansion plans

Key Requirements

  • 12–18+ years’ experience in telecom, with a strong focus on
  • consumer / retail sales (B2C)
  • Proven success driving
  • subscriber growth and revenue in multi-market environments
  • Strong experience managing
  • retail stores, distribution networks, and digital channels
  • Deep understanding of telecom products (mobile, data, prepaid/postpaid, bundles, devices)

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