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Genesys Cloud CX Engineer

Cardinal Health
Remote, USA
Full-time
Mid · 4–8 years experience
Remote
Discovered Yesterday
sapservicenow

Full Job Posting

Qualifications

  • 4-8 years of experience, preferred
  • Bachelor's degree in related field, or equivalent work experience, preferred
  • Hands on development experience with Genesys Cloud CX platform, preferred
  • Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred
  • Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
  • Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
  • Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred
  • Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
  • Excellent written and verbal communication skills, preferred
  • Ability to translate business requirements into technical solutions, preferred
  • Ability to communicate well with business and technical team members, preferred
  • What is expected of you and others at this level
  • Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
  • May contribute to the development of policies and procedures
  • Works on complex projects of large scope
  • Develops technical solutions to a wide range of difficult problems
  • Solutions are innovative and consistent with organization objectives
  • Completes work; independently receives general guidance on new projects
  • Work reviewed for purpose of meeting objectives
  • May act as a mentor to less experienced colleagues
  • Anticipated salary range: $96,300.00 - $137,600.00
  • Bonus eligible: No

Preferred Qualifications

  • 4-8 years of experience, preferred
  • Bachelor's degree in related field, or equivalent work experience, preferred
  • Hands on development experience with Genesys Cloud CX platform, preferred
  • Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred
  • Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
  • Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred
  • Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
  • Excellent written and verbal communication skills, preferred
  • Ability to translate business requirements into technical solutions, preferred
  • Ability to communicate well with business and technical team members, preferred
  • Bonus eligible: No

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