General Services Manager

Role purpose

Administration and support services

• Oversee headquarters office operations, workplace services, space allocation, meeting rooms, and administrative staff.
• Maintain a professional, efficient, well-maintained work environment and implement administrative procedures.
• Manage cleaning, security, office supplies, utilities, and other non-core services.
• Coordinate service providers, monitor service performance, and implement improvements.

Procurement and government services

• Oversee sourcing and purchasing of office-related goods and non-core services; manage vendors and review quotations, contracts, and service agreements.
• Ensure procurement activities comply with policies and deliver cost-effective services.
• Oversee PRO services, licenses, permits, official documents, government transactions, and approvals.
• Coordinate with government authorities and support departments with regulatory requirements.

Budget and performance

• Prepare and manage the General Services budget, control expenses, and identify cost-saving opportunities.
• Develop KPIs, report service performance and operational efficiency to the CAO, and improve administrative processes.

Skills and systems

• Office and administrative management, vendor management, non-core procurement, budgeting, and cost control.
• Leadership, team management, coordination, communication, stakeholder management, problem-solving, and decision-making.
• Computer literacy and proficiency in MS Office and ERP or administrative systems.
• English required; Arabic is a plus.

Qualifications and experience

• Bachelor's degree in business administration, management, public administration, or a similar field.
• 8–12 years in administration, general services, or facilities management, including 3–5 years in a managerial role.
• Procurement or supply chain certification is preferred.
• Corporate or real estate environment experience is preferred.