General Manager - Pool Services
Skills
About This Role
Overview
- About the Position:
- Wynn Al Marjan Island is currently seeking a General Manager to join the resort s Pool Services team.
- The primary duties and responsibilities of this role are:
- Lead and manage all aspects of pool operations including staffing, scheduling, training, and performance management.
- Ensure compliance with health, safety, and sanitation regulations across all pool areas.
- Maintain high standards of guest service and respond promptly to guest feedback and concerns.
- Oversee pool maintenance, water quality testing, and coordination with engineering for repairs and upkeep.
- Develop and implement SOPs for pool services, including towel service, cabana rentals, and VIP guest handling.
- Collaborate with F&B, housekeeping, and recreation teams to enhance the overall poolside experience.
- Ensure qualitative Forbes Five Star standards are delivered.
- Monitor inventory and manage procurement of supplies and equipment.
- Prepare and manage budgets, forecasts, and operational reports.
- Drive team engagement, training, and development to ensure a motivated and service-oriented workforce.
- Stay updated on industry trends and innovations in luxury pool services.
About You
- The ideal candidate for this position will have the following experience and qualifications:
- Bachelor s degree in Hospitality Management or related field preferred.
- Minimum 8 10 years of experience in pool or recreation management, with at least 3 years in a senior leadership role.
- Strong knowledge of pool safety standards, water treatment systems, and facility management.
- Proven leadership and team management skills.
- Excellent communication, organizational, and guest service skills.
- Ability to work in a fast-paced, luxury hospitality environment.
- Lifeguard certification and First Aid/CPR preferred.
- Prior experience and training with Forbes Travel Guide standards required.
About Wynn Al Marjan Island s Benefits
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE.
In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits.
The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
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