General Manager

Role Overview

1. Sales & Business Development

• Develop and execute aggressive sales and business growth strategies to achieve and exceed revenue targets.
• Drive new business acquisition and expand relationships with existing clients across UAE and GCC markets.
• Identify new market opportunities, strategic partnerships, and revenue streams.
• Lead the full sales cycle from prospecting and pitching to negotiation and closing major accounts.
• Build and maintain a strong sales pipeline and ensure accurate forecasting and reporting.
• Drive upselling and cross-selling opportunities across existing client accounts.
• Represent the company in client meetings, industry events, exhibitions, and networking forums.
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2. Client Relationship Management

• Build and maintain strong long-term relationships with key regional and international clients.
• Act as the senior escalation point for strategic accounts and ensure exceptional client satisfaction.
• Conduct regular business reviews to identify growth opportunities and improve account performance.
• Strengthen the company’s positioning as a trusted strategic partner within the market.
• Ensure high service standards and successful delivery across all client engagements.
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3. Operations & Business Management

• Oversee day-to-day business operations and ensure smooth coordination across all departments.
• Implement operational strategies, SOPs, and performance frameworks to improve efficiency and productivity.
• Collaborate with department heads to align operational execution with business objectives.
• Monitor operational performance and resolve challenges proactively to maintain service excellence.
• Ensure compliance with company policies, UAE regulations, and ethical business practices.
• Improve internal processes, reporting structures, and workflow management across the organization.
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4. Strategy & Leadership

• Contribute to the company’s overall business strategy, growth roadmap, and expansion plans.
• Lead, mentor, and develop high-performing cross-functional teams.
• Foster a commercially driven and performance-oriented culture across the organization.
• Monitor market trends, consumer behavior, competitor activity, and industry developments to adapt business strategies.
• Align sales, operations, finance, and client servicing functions to achieve company objectives.
• Support innovation, creativity, and continuous improvement initiatives within the business.
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5. Financial & Performance Management

• Oversee company profitability, budgeting, forecasting, and cost optimization initiatives.
• Manage P&L performance and ensure sustainable financial growth.
• Track and analyze operational and sales KPIs, reporting directly to senior leadership.
• Drive operational efficiency and implement best practices across all business functions.
• Ensure effective resource allocation and financial discipline across departments.
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Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).
• Minimum 10 years of experience in sales, business development, or commercial leadership roles.
• Minimum 2–3 years in a senior management or General Management position.
• Strong background within marketing, advertising, branding, retail activation, or experiential agencies is highly preferred.
• Proven track record in driving revenue growth, client acquisition, and business expansion.
• Strong operational management and strategic planning capabilities.
• Excellent leadership, team management, and stakeholder management skills.
• Strong commercial acumen with experience managing budgets and profitability.
• Existing network within UAE and GCC markets is a strong advantage.
• Excellent communication, negotiation, and presentation skills