General Manager- Money exchange

Role Purpose

Strategic Leadership

• Develop and execute the company's strategic and business plans.
• Drive revenue growth, market expansion, and customer acquisition initiatives.
• Identify new business opportunities, remittance corridors, digital products, and strategic partnerships.
• Lead innovation and digital transformation initiatives to enhance customer experience and operational efficiency.

Operations Management

• Oversee all exchange house operations, including foreign exchange, remittance services, branch operations, treasury, and customer service.
• Ensure efficient, secure, and accurate transaction processing across all channels.
• Establish and maintain operational policies, procedures, and internal controls.
• Monitor branch productivity, service standards, and operational performance.

Regulatory Compliance & Risk Management

• Ensure full compliance with Qatar Central Bank regulations and all applicable AML/CFT, sanctions screening, KYC, and financial crime prevention requirements.
• Maintain strong governance and risk management frameworks.
• Oversee regulatory reporting, audits, inspections, and compliance reviews.
• Ensure effective implementation of AML, compliance monitoring, and transaction surveillance programs.
• Liaise with regulators, auditors, and banking partners on compliance and governance matters.

Financial Management

• Lead budgeting, forecasting, and financial planning activities.
• Manage profitability, cost optimization, and operational efficiency.
• Monitor financial performance against approved business plans and KPIs.
• Ensure effective treasury and liquidity management.

Business Development

• Develop and implement customer growth and retention strategies.
• Expand corporate and retail customer relationships.
• Strengthen relationships with correspondent banks, exchange partners, and financial institutions.
• Monitor market trends, competitor activities, and emerging opportunities.

People Leadership

• Lead, coach, and develop high-performing teams.
• Build a culture of accountability, compliance, customer focus, and operational excellence.
• Oversee workforce planning, succession planning, and talent development.
• Ensure effective performance management across the organization.

Governance & Stakeholder Management

• Support Board reporting and strategic decision-making.
• Present business performance, risk, and compliance updates to shareholders and Board members.
• Maintain strong relationships with regulators, financial institutions, payment partners, and key stakeholders.

Key Performance Indicators (KPIs)

• Revenue Growth
• Net Profitability
• Branch Productivity

• Customer Acquisition & Retention

• Transaction Growth
• Cost-to-Income Ratio

Qualifications

• Bachelor's Degree in Finance, Banking, Business Administration, Economics, or related field.
• MBA or Master's Degree preferred.
• CAMS, ICA, CFCS, or equivalent AML/Compliance certification preferred.

Experience

• 15+ years of experience in Banking, Foreign Exchange, Remittance, Fintech, or Financial Services.
• Minimum 5 years in a senior leadership role (GM, COO, DGM, Country Head, Head of Operations).
• Proven experience managing exchange house operations, remittance services, and branch networks.
• Strong understanding of AML/CFT, KYC, sanctions compliance, and regulatory frameworks.
• Experience dealing with regulators, banking partners, and external auditors.

Preferred Industry Background

• Exchange Houses
• Remittance Companies

• Digital Payment Providers

• Retail Banking

Key Competencies

• Strategic Leadership

• Regulatory & Compliance Management

• P&L Management

• Treasury & FX Operations

• Risk Management
• Business Development
• Stakeholder Management

• Change & Transformation Leadership

• People Management

Application Question(s)

• How many years of experience do you have in Money exchange?