General Manager

Job Description

Job Requirements

• 8+ years in payments, fintech, or financial services
• 3+ years in senior leadership roles
• Strong knowledge of card schemes and alternative payment methods
• Experience operating in regulated environments. iGaming preferred
• Proven delivery of payment products at scale
• Strong command of PCI DSS, AML, KYC, and cross-border regulation
• P&L ownership with measurable growth results
• Technical fluency to work directly with engineering leadership
• Strong proficiency in integrating AI tools into daily workflows to drive efficiency, quality, and innovation

Preferred Experience

• GM, VP Product, or Head of Payments in a gateway or processor
• Direct experience securing EU payment licences
• Active relationships with acquiring banks and PSPs
• Exposure to high-risk merchant categories
• MBA or relevant advanced degree

Success Metrics - Year One

• Launch MVP with 5+ payment methods
• Sign 10+ active merchant clients
• Process $50M+ GMV with 99.5%+ uptime
• Secure UK, Malta, and Anjouan licences
• Build a 15–20 person team across product, tech, compliance, and ops
• Keep fraud below 0.5% and chargebacks below 1%

Strategic Leadership

• Own product strategy, roadmap, and go-to-market execution
• Own full P&L with clear revenue and margin accountability
• Assess new markets, verticals, and partnership opportunities
• Act as senior representative with regulators, banks, and key partners

Product & Technology

• Lead MVP delivery and Smart Cashier roadmap
• Set architecture direction balancing speed, scale, and compliance
• Prioritise features based on merchant demand and market position
• Maintain 99.9% uptime SLA and sub-2-second transaction latency

Compliance & Risk Management

• Secure and maintain payment licences across target jurisdictions UK, Malta, Gibraltar, Anjouan
• Maintain PCI DSS Level 1 certification and pass annual audits
• Design and operate AML and KYC frameworks to regulatory standards
• Keep fraud losses below 0.5% while protecting approval rates

Operations & Partnerships

• Negotiate and manage acquiring banks, processors, and PSPs
• Build merchant onboarding with a 24-hour integration target
• Set up customer support and dispute handling workflows
• Build treasury and FX controls for multi-currency processing

Team Building

• Hire and lead teams across engineering, compliance, operations, and sales
• Set clear standards for execution, compliance, and customer outcomes
• Build a leadership bench that supports scale

Job Benefits

• Competitive salary package aligned with experience and market standards.
• Medical Insurance starting from day 1.
• Access to training resources and development opportunities that support your professional growth.
• Well-stocked office with snacks, drinks, and refreshments available daily.
• A multinational organisation that promotes a strong, collaborative culture
• Regular team-building events and company activities that strengthen collaboration across teams.
• Employee Recognition Program celebrating our "Employee of the Month" with special perks.