General Manager - Chinese Restaurant
Skills
About This Role
Overview
Lead all aspects of restaurant operations, including service, culinary, people, and financial performance.
Ensure the flawless execution of service standards, guest engagement, and brand positioning.
Drive top-line revenue while controlling costs, labour productivity, and maximizing profitability.
Monitor daily performance and implement improvements where needed.
Lead, coach, and develop department heads and team members to build a performance-driven culture.
Collaborate with culinary and bar leaders on menu development, promotions, and guest personalization.
Analyse guest feedback, operational KPIs, and financial metrics to identify opportunities and drive continuous improvement.
Ensure all service and food quality standards are consistently met.
Ensure full compliance with health, safety, licensing, and hygiene regulations.
Uphold the highest standards of integrity, professionalism, and guest confidentiality.
Manage inventory, equipment, and resources effectively.
Prepare and present regular operational and financial reports.
Supervise scheduling, training, and POS system operations.
Provide personalized service to VIP guests and regular patrons
Coach, motivate, and evaluate team members on a regular basis throughout the calendar year.
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