General Manager

Position Overview

Strategic Planning & Business Growth

• **Business Strategy:** Formulate and execute comprehensive long-term business plans, expansion strategies, and revenue-generation goals in alignment with the Founder's vision.
• **Financial Performance:** Drive profitability by reviewing monthly P&L statements, managing group budgets, and collaborating with the Finance department to implement aggressive cost-control measures.
• **Market Expansion:** Identify market trends, optimize pricing models, and pioneer marketing or operational strategies to elevate brand positioning across all UAE branches.

Executive Reporting & Communication

• **Founder Liaison:** Act as the direct report to the Founder, delivering transparent, data-driven updates on the overall status, financial health, and operational challenges of the business.
• **Cross-Department Oversight:** Oversee department leaders (including the Chief Accountant, HR, and Warehouse Manager) to ensure unified alignment with corporate objectives.

Operational Excellence & Compliance

• **Standard Operating Procedures (SOPs):** Implement and enforce rigorous operational standards, quality metrics, and performance guidelines across all service floors and production kitchens.
• **Asset & Compliance Management:** Ensure full corporate compliance with UAE municipal regulations, labor laws, and health and safety standards.
• **Ad-hoc Tasks & Emergency Leadership:** Remain fully adaptable to handle urgent executive directives, crisis management scenarios, and strategic ad-hoc tasks assigned by the Founder to safeguard business interests.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Hospitality Management, Finance, or a related field (Master’s/MBA preferred).
• **5–8+ years of proven executive leadership experience** as a General Manager, Operations Director, or Country Manager, specifically within the high-volume F&B or hospitality industry.
• Exceptional financial acumen with deep experience managing multi-million AED P&L budgets, COGS, and complex inventory supply chains.
• Demonstrated track record of formulating successful business turnarounds, growth strategies, and corporate restructuring.
• Command-level leadership, negotiation, and communication skills.
• Deep knowledge of the UAE F&B landscape, multi-branch operations, and central production dynamics.

Key Attributes

• High-integrity executive who leads by example with discipline and precision.
• Exceptional strategic thinker who balances macro business objectives with practical operational realities.
• Proactive problem-solver with a "take-charge" attitude under intense corporate pressure.
• Ability to commute/relocate:
• Al-Ayn: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(S)

• What is your notice period, or when can you join?

Education

• Bachelor's (Preferred)
• Willingness to travel:
• 75% (Required)