General Manager

Company Description

Job Description

Main Responsibilities

• Oversee the day-to-day operations of the establishment, ensuring high standards of service, quality, and guest satisfaction.
• Drive revenue growth, profitability, and overall business performance.
• Manage budgets, costs, and operational efficiency while achieving financial targets.
• Lead, motivate, and develop team members, fostering a positive and high-performing work environment.
• Ensure exceptional guest experiences and professionally manage guest feedback and concerns.
• Support marketing, promotional, and business development initiatives to increase revenue and brand awareness.
• Monitor business performance and implement improvements to enhance operational and commercial results.
• Ensure compliance with company policies, health and safety regulations, and legal requirements.
• Build strong relationships with guests, employees, and key stakeholders.
• Carry out any other duties required to support the successful operation of the business.

Qualifications

• Minimum 5 years of experience as a General Manager or Senior Restaurant Manager within an upscale, high-volume restaurant environment.
• Proven track record of managing restaurant profitability and operational performance.
• Experience leading large teams within fast-paced hospitality environments.
• Strong understanding of luxury hospitality standards and guest experience management.
• Previous experience within lifestyle, premium dining, or award-winning restaurant concepts is highly desirable.
• Strong knowledge of restaurant operations, service standards, and guest experience management.
• Advanced understanding of financial management, budgeting, forecasting, P&L analysis, and cost control.