Functional Technical Analyst

About This Role

JOB DESCRIPTION:

1. Ensure assigned systems of responsibility with high level of

availability, performance and application security without

any business impact or financial loss.

2. Provide technical operational support and issues and

problems resolution for assigned systems

3. Deliver IT projects and tasks assigned for the agreed scoped

business requirements, within planned budget, and planned

time

4. Comply with IT processes, and procedures.

5. Ensure business continuity by conducting periodic system

health check, DR rehearsal, security updates, technology

updates, backups, hardware maintenance, software

maintenance, license maintenance, and technical design

improvement to assigned systems

6. Support requests of information, dashboards, MBLs and

adhoc reports related to assigned systems.

7. Maintain the service level of vendors support and quality of

development.

8. Improve awareness and keep knowledge up-to-date about

supported systems and related IT technology solutions.

Communication:

1. Attend all the team meetings, one to one meetings to have a high level of communication culture.

2. Timely response to email, tasks assigned and diligent follow-up with various stakeholders.

3. Prepare task status reports and submit to stakeholders on timely basis. Documentation / Process Ownership The incumbent is responsible to comply with documentation and process standards that are defined SDLC.

Information Security:

1. Maintain information security related to, throughout the period of employment.

2. Report any potential or actual risks or incidents affecting the security of information to the helpdesk.