Functional Technical Analyst
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Key skills for this role
About the Role
1. Ensure assigned systems of responsibility with high level of availability, performance and application security without any business impact or financial loss. 2.
Key Skills for This Role
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Job Description
1.
Ensure assigned systems of responsibility with high level of
availability, performance and application security without
any business impact or financial loss.
2.
Provide technical operational support and issues and
problems resolution for assigned systems
3.
Deliver IT projects and tasks assigned for the agreed scoped
business requirements, within planned budget, and planned
time
4.
Comply with IT processes, and procedures.
5.
Ensure business continuity by conducting periodic system
health check, DR rehearsal, security updates, technology
updates, backups, hardware maintenance, software
maintenance, license maintenance, and technical design
improvement to assigned systems
6.
Support requests of information, dashboards, MBLs and
adhoc reports related to assigned systems.
7.
Maintain the service level of vendors support and quality of
development.
8.
Improve awareness and keep knowledge up-to-date about
supported systems and related IT technology solutions.
Communication
1.
Attend all the team meetings, one to one meetings to have a high level of communication culture.
2.
Timely response to email, tasks assigned and diligent follow-up with various stakeholders.
3.
Prepare task status reports and submit to stakeholders on timely basis.
Documentation / Process Ownership The incumbent is responsible to comply with documentation and process standards that are defined SDLC.
Information Security
1.
Maintain information security related to, throughout the period of employment.
2.
Report any potential or actual risks or incidents affecting the security of information to the helpdesk.
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