Functional Analyst (Fixed Term)
Role Overview
A Grade 7 Functional Analyst role in the Teaching Learning & Assessment team, primarily supporting the UIS Digital Exam service and Inspera platform.
The post is initially fixed for two years, with an expected start as soon as possible.
Key Skills for This Role
Full Job Posting
Role overview
A Grade 7 Functional Analyst role in the Teaching Learning & Assessment team, primarily supporting the UIS Digital Exam service and Inspera platform.
The post is initially fixed for two years, with an expected start as soon as possible.
Responsibilities
- Support the University's digital exam systems and UIS digital exams service.
- Evaluate and manage functional changes arising from user queries and vendor changes.
- Support product investigations, testing, configuration, data manipulation and reporting.
- Support patching, compliance, policy and procedure, evaluations and audits.
- Provide second- and third-line user support.
- Support evaluation and implementation of vendor-driven functionality and continuous service improvements.
- Liaise with Educational Services, departmental users, stakeholders, portfolio teams and the vendor on product and functional matters.
- Work alongside TLA colleagues and the wider digital exams service.
Experience and skills
- Experience with functional application support, change evaluation and management, application testing and investigation, and second- or third-line user support.
- Experience supporting digital education platforms and/or SaaS products from a functional and product perspective is ideal.
- Strong analytical, problem-solving and communication skills.
- Organised, customer-focused and keen to learn new technologies.
Working arrangements
- Applications are welcome from internal candidates seeking a secondment.
- Part-time work and other flexible arrangements may be considered.
Team context
The role sits within the TLA team and works with teams across UIS and Educational Services.
The wider service includes the Head of TLA, TLA team lead, digital exams operations management, technical specialists and support analysts.
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