Front Office Supervisor (German, Russian or Spanish Speaking)

Role overview

Responsibilities

• Oversee reception shifts, guide colleagues and take part in reception operations.
• Support and train colleagues in accordance with applicable standards and policies.
• Ensure scheduled tasks, reception cleanliness and shift opening and closing checklists are completed.
• Review guest comments and incident reports, identify service improvements and share recommendations with Front Office management.
• Promote team communication, maintain grooming standards and keep team product knowledge current.
• Identify departmental learning needs and check daily staffing levels.
• Check PSMS accuracy and report and follow up on maintenance issues affecting service.
• Check cashiering and ensure daily cash and credit collections are submitted to accounting after shifts.
• Handle guest complaints, escalate severe cases, and greet and escort guests to their rooms.
• Help the Bell team and coordinate guest services with Concierge, Housekeeping, PBX, Reservations and Room Service.
• Communicate with Night Audit and Accounting; attend briefings and meetings and conduct meetings when management is unavailable.

Requirements

• Senior high school qualification or equivalent.
• At least two years of experience in a five-star hotel and at least one year of Front Office experience.
• Strong command of Microsoft Office, PSMS, GoConcierge, HotSoS and Rex.
• Effective verbal and written communication skills in English.
• A degree in Hospitality or Hotel Management is an advantage.
• Middle East experience and hotel pre-opening experience are advantages.
• German, Russian or Spanish language skills are preferred.
• Ability to understand guest needs, work with attention to detail, organize multiple tasks, motivate a team, plan large projects and prepare departmental reports.

Benefits

• Learning and development programmes, complimentary and discounted hotel stays, health benefits and wellness programmes are offered.
• The employer advertises a competitive salary and benefits package.

About the employer