Front Office Agent
Role Overview
The Front Office Agent will be responsible for welcoming guests, handling check-in and check-out procedures, managing guest requests, and ensuring a smooth and professional guest experience in accordance with hotel standards.
Key Skills for This Role
Full Job Posting
Role Description
The Front Office Agent will be responsible for welcoming guests, handling check-in and check-out procedures, managing guest requests, and ensuring a smooth and professional guest experience in accordance with hotel standards.
Key Responsibilities
- Welcome and assist guests professionally.
- Handle check-in and check-out procedures.
- Manage guest inquiries, requests, and complaints.
- Coordinate with Housekeeping and other hotel departments.
- Maintain accurate guest records and billing.
- Ensure high standards of guest service always.
Requirements
- Previous experience in a hotel or hospitality environment.
- Minimum 1-2 years of experience in Front Office or Reception.
- Good command of English.
- Excellent communication and customer service skills.
- Professional appearance and positive attitude.
- Ability to work under pressure and in a team environment.
- Knowledge of Opera PMS is preferred.
- Strong attention to detail and guest-focused approach.
- Willingness to work shifts, weekends, and holidays.
About EWAA Hotels
EWAA Hotels is a distinguished group of Hotels & Resorts offering exceptional hospitality and quality services to guests.
The portfolio includes 80 state-of-the-art properties across 14 cities in Saudi Arabia.
The group includes brands such as Grand Plaza Hotels & Resorts, Al Muhaidb Hotels & Residence, and EWAA Express Hotels.
EWAA Hotels is committed to sustainability and invests in its human capital.
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