Assistant E-Commerce Manager

Role Summary

Key Responsibilities

• Assist in managing the hotel group’s e-commerce and online distribution activities.
• Manage and monitor major OTA platforms and online booking channels.
• Ensure accurate hotel rates, availability, room types, packages, promotions, and content across online channels.
• Monitor daily online bookings, revenue, room availability, and booking trends.
• Support the implementation of e-commerce strategies to increase online revenue and occupancy.
• Monitor competitors’ rates, promotions, availability, and online positioning.
• Assist in optimizing hotel listings, descriptions, images, room information, and promotional content.
• Monitor the performance of OTAs, booking engines, and direct online sales channels.
• Coordinate with Revenue Management to ensure proper rate and inventory management.
• Support digital campaigns and online promotional activities with the Marketing and Sales teams.
• Identify opportunities to increase direct bookings and improve online conversion.
• Monitor customer reviews, ratings, and online guest feedback and coordinate with relevant departments when required.
• Prepare regular e-commerce performance reports and provide analysis and recommendations.
• Follow up with OTA partners and online distribution providers regarding operational or commercial issues.
• Assist in maintaining the hotel website and booking engine content and functionality.
• Ensure consistency of pricing, availability, and hotel information across all online channels.
• Support the implementation of strategies to improve the hotel’s online visibility and market competitiveness.
• Coordinate with hotel teams to ensure accurate and timely updates of online information.
• Perform other e-commerce and digital distribution duties as assigned by the E-Commerce Manager.

Requirements

• Bachelor’s degree in E-Commerce, Marketing, Hospitality, Business Administration, or a related field.
• 2–4 years of experience in hotel e-commerce, OTA management, online distribution, or a similar position.
• Hotel experience is mandatory. Candidates without hotel e-commerce or hospitality experience will not be considered.
• Practical knowledge of OTA platforms, hotel booking engines, and online distribution channels.
• Experience with platforms such as Booking.com, Expedia, Agoda, and other major OTAs is preferred.
• Knowledge of hotel PMS, CRS, Channel Manager, and Booking Engine systems is an advantage.
• Good knowledge of Revenue Management and online hotel distribution practices.
• Good knowledge of MS Excel and ability to analyze e-commerce performance data.
• Strong analytical, communication, and problem-solving skills.
• Good command of English.
• Ability to work effectively in a fast-paced hotel environment and coordinate with multiple departments.