Front Office Agent
Role Overview
Support guests throughout their stay with operational assistance, guest-request handling, reporting, and local-area information.
Take initiative and make routine transactions part of a memorable guest experience.
Key Skills for This Role
Full Job Posting
Role summary
Support guests throughout their stay with operational assistance, guest-request handling, reporting, and local-area information.
Take initiative and make routine transactions part of a memorable guest experience.
Guest experience and operations
- Deliver services that guide guests throughout their stay.
- Process operational needs and address guest requests.
- Complete reports and share highlights of the local area with guests.
- Take a hands-on approach to work and help create a smooth, memorable guest experience.
Standards and physical duties
- Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
- Maintain professional uniform, personal appearance, and communications.
- Stand, sit, or walk for extended periods and move objects weighing up to 10 pounds without assistance.
- Perform other reasonable job duties as requested.
Preferred qualifications and experience
- High school diploma or GED equivalent preferred.
- No related work experience or supervisory experience required.
- No license or certification specified.
Work arrangement
- Full-time role at the Abu Dhabi property; the posting states it is not remote.
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