Mgr-Banquets (Dry)
Role Overview
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
Monitors and controls financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the success of the event.
Identifies training opportunities and plans a strategy to accomplish goals.
Key Skills for This Role
Full Job Posting
Job Summary
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
Monitors and controls financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the success of the event.
Identifies training opportunities and plans a strategy to accomplish goals.
Education and Experience
- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
Managing Banquet Operations
- Projects supply needs for the department (china, glass, silver, buffet presentations, props).
- Applies knowledge of all laws as they relate to an event.
- Manages activities to maximize customer satisfaction and adheres to standards, policies and procedures.
- Maintains established sanitation levels.
- Manages departmental inventories and maintains equipment.
- Uses banquet beverage records to control costs and manage perpetual inventory.
- Schedules banquet service staff to forecast and service standards while maximizing profits.
- Assists team in developing lasting relationships with groups to retain business and increase growth.
Leading Banquet Teams
- Sets goals and delegates tasks to improve departmental performance.
- Conducts monthly department meetings with the Banquet team.
- Applies and broadens knowledge of food and beverage and cutting-edge cuisine with emphasis on current event trends.
- Acts as a liaison to the kitchen staff.
- Leads shifts and actively participates in the servicing of events.
Customer Service
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service and ensures they understand expectations.
- Reviews comment cards and guest satisfaction results with employees.
Human Resources Activities
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Observes service behaviors of employees and provides feedback to individuals.
- Monitors progress and leads discussion with staff each period.
- Participates in the development and implementation of corrective action plans.
- Reviews quarterly Meeting Planner Survey results and participates in corrective action to address service challenges.
- Attends and participates in all pertinent meetings.
Position Details
- Schedule: Full Time.
- Located Remotely? N.
- Position Type: Management.
- Job Category: Event Management.
About The Luxury Collection
The Luxury Collection comprises more than 120 hotels in more than 35 countries, promising authentic experiences.
Its heritage spans over 100 years, beginning in 1906 under the Italian CIGA brand.
Joining The Luxury Collection means joining a portfolio of brands with Marriott International.
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