Assistant Front Office Manager

Position details

Front desk and guest accounts

• Process check-ins by verifying guest identity and payment, assigning rooms, and issuing or activating room keys.
• Set up guest accounts, enter Marriott Rewards information, verify rates against market codes, document exceptions, and adjust billing.
• Provide directions and property information; accommodate guest requests and follow up to ensure they are met.

Cashiering and reporting

• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Process payments, vouchers, paid-outs, and charges; balance and deposit receipts and secure the bank at the beginning and end of shifts.
• Obtain manual authorizations, follow accounting procedures, and alert security to guest theft reports.

Team and service standards

• Assist with training, evaluating, counseling, motivating, and coaching employees; support team goals and respond appropriately to employee concerns.
• Follow company policies, report accidents and unsafe conditions, complete safety training, and protect company assets.
• Welcome guests, anticipate service needs, assist individuals with disabilities, communicate professionally, and maintain quality standards.

Preferred qualifications

• High school diploma or G.E.D. equivalent preferred.
• At least 1 year of related work experience preferred.
• At least 1 year of supervisory experience preferred.
• No license or certification is listed.

Physical and professional expectations

• Stand, sit, or walk for extended periods and move objects weighing up to 10 pounds without assistance.
• Maintain a clean, professional appearance and protect confidential company information.