Front Desk - Service Assistant

Overview

Key Responsibilities

• Meeting and greeting customers arriving in the Showroom.
• Handling the telephone switchboard and taking messages.
• Planning the workshop capacity/ team capacity and continuous utilization of workshop.
• Ensuring that waiting customers have been made comfortable & are being well looked after.
• Following all QMA instructions in regard to customer consultations
• Handling initial verbal complaints from customers & directing them to the responsible person.
• Identifying methods for improvement in floor traffic control.
• Reporting to management any discrepancies noticeable in the showroom, this might contribute negatively to the achievement of customer satisfaction.
• Thanking the customer when they leave, wherever possible.
• CRM follow up
• Monitoring customer complaints.
• Ensure highest degree of customer satisfaction and retention at all times.
• Handling customer complaints and ensure corrective action has been taken.
• Focus on quality of customer service & regular follow up.
• Communicate professionally with customers at all time before, during & after the service.
• Drive the department’s business through superior customer service and providing updated product information.
• Communicate and meet with customers on a regular basis with regards to promoting BMW Brand.
• Develops and maintain customers relations and ensure customer business growth.
• Maintains and develops existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.

Candidate Profile

• Fresher or 1-3 years customer service experience with luxury brands
• Strong communication and customer service skills
• Arabic speaker is an added advantage
• Computer knowledge in MS Excel and Emailing
• High School or Bachelors degree
• *****Please note that only shortlisted candidates will be contacted.
• Thank you for applying with us.***

Job Types: Full-time, Permanent

Application Question(s)

• Is Al Quoz a convenient location?
• Do you have a car dealership or automotive experience?
• Do you have hospitality experience?
• How many years of work experience do you have with Microsoft Excel?
• This is an entry-level position. What is your monthly salary expectation?