Front Desk Receptionist
Skills
About This Role
About Shaolin Kung Fu Academy
Shaolin Kung Fu Academy is a professional martial arts academy focused on developing confidence, discipline, fitness, focus, and self-defence in both children and adults.
We are looking for a **proactive, organised, and confident Receptionist** who can take ownership of the front desk, support operations, and contribute to the growth of the academy.
Role Summary
- This is not just a front desk role.
- The Receptionist is responsible for:
- managing student relationships
- supporting renewals and revenue
- handling administration
- assisting with sales and events
- ensuring the academy runs smoothly day to day
- Being hands on with kids camp
- You will be the **first impression of the academy** and a key part of the student experience.
Main Responsibilities
- Welcoming parents, students, visitors, and enquiries professionally
- Answering phone calls, WhatsApp messages, and emails
- Handling admin tasks and member requests
- Managing student renewals and following up expiring memberships
- Selling company products, including uniforms and merchandise
- Supporting bookings for gradings, tours, camps, and academy events
- Participating in kids camps, events, and academy activities
- Liaising with parents and schools for after-school activities
- Updating records, attendance, payments, and student information
- Supporting reception during busy class times
- Communicating clearly with coaches, parents, students, and management
- Opening and closing the academy
- Keeping the reception area clean, organised, and professional
Requirements
- Clear spoken English
- Excellent customer service skills
- Positive, professional, and reliable
- Strong organisation and attention to detail
- Confident using WhatsApp, email, computers, and admin systems
- Able to work well under pressure
- Previous reception, admin, or customer service experience preferred
- Pay: AED3,000.00 - AED5,500.00 per month
Application Question(s)
- What is your nationality?
- How old are you please?
- What is your visa status?
Experience
- Customer Service: 4 years (Preferred)
- Sales : 4 years (Preferred)
- Children: 2 years (Preferred)
- Admin: 3 years (Preferred)
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