Front Desk Receptionist
Role Overview
The role is a receptionist position with Tips & Toes, managing the front desk and supporting client experience and daily salon operations.
Key Skills for This Role
Full Job Posting
Role overview
The role is a receptionist position with Tips & Toes, managing the front desk and supporting client experience and daily salon operations.
Key responsibilities
- Welcome clients and assist with enquiries in person, by phone, and through approved messaging channels.
- Schedule, confirm, and manage appointments; coordinate client flow and appointment changes with the service team.
- Explain services, packages, promotions, and retail products.
- Process payments, issue receipts, and complete daily cashier reconciliation.
- Maintain client records and confidentiality; handle feedback and escalate concerns to the Branch Manager.
- Keep reception presentable and support booking follow-ups, client retention, and branch sales targets.
- Follow company grooming, service, and front-desk procedures.
Requirements
- Previous experience in reception, customer service, or hospitality; salon or spa experience is an advantage.
- Strong communication and interpersonal skills, organization, attention to detail, and cash-handling skills.
- Good command of English; Arabic or other languages are an advantage.
- Confidence using booking systems, POS systems, and basic Microsoft Office applications.
- Ability to multitask and remain professional in a busy environment.
- Flexibility to work shifts, weekends, and public holidays.
Pay
- Pay is AED 2,750 per month, with commission referenced in an application question.
Schedule
- The role requires flexibility to work shifts, weekends, and public holidays.
Work location
- The description states in-person work and lists Dubai as required.
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