Front Desk Cum Admin Coordination
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Key skills for this role
About the Role
About Us Phoenix Aquatics is a swim club based in Dubai, committed to providing high-quality swimming programs for children and adults. We pride ourselves on delivering exceptional customer service, professional coaching, and a positive experience for our swimmers and families.
Key Skills for This Role
Full Job Posting
About Us
Phoenix Aquatics is a swim club based in Dubai, committed to providing high-quality
swimming programs for children and adults.
We pride ourselves on delivering exceptional
customer service, professional coaching, and a positive experience for our swimmers and
families.
Position Overview
We are looking for a friendly, organized, and customer-focused Front Desk & Administrative
Coordinator to be the first point of contact for our swimmers, parents, and visitors.
The
successful candidate will play a key role in managing daily administrative operations and
ensuring an outstanding customer experience.
Customer Service
- Welcome swimmers, parents, and visitors professionally.
- Respond to enquiries via phone, WhatsApp, email, and social media.
- Provide information about programs, schedules, and memberships.
- Handle customer feedback and resolve routine enquiries.
Administration
- Manage swimmer registrations and enrollments.
- Maintain accurate customer records and databases.
- Process attendance records and class bookings.
- Prepare reports and administrative documents as required.
- Assist with invoicing and payment tracking.
Scheduling & Coordination
- Support class scheduling and swimmer placements.
- Coordinate makeup classes and schedule changes.
- Communicate updates to parents and coaching staN.
- Assist with event and competition registrations.
Sales & Membership Support
- Follow up on new enquiries and trial lessons.
- Assist with membership renewals and retention.
- Promote club programs, camps, and special events.
- Support club growth through excellent customer service.
General Operations
- Ensure reception and waiting areas remain welcoming and organized.
- Manage oNice supplies and administrative materials.
- Support coaches and management with day-to-day operations.
- Assist during competitions, events, and club activities when required.
Essential
- Minimum 3 years of experience in administration, reception, customer service, or a
- similar role.
- Excellent verbal and written communication skills in English.
- Strong computer skills, including Microsoft ONice and Google Workspace.
- Professional appearance and positive attitude.
- Strong organizational and multitasking abilities.
Preferred
- Experience in sports clubs, academies, schools, or fitness facilities.
- Experience using CRM or booking management systems.
- Knowledge of swimming programs or sports administration.
Skills & Attributes
- Outstanding customer service skills.
- Friendly and approachable personality.
- Strong attention to detail.
- Problem-solving mindset.
- Ability to work independently and as part of a team.
- Professional and reliable.
- Ability to work in a fast-paced environment.
What We Ojer
- Competitive salary.
- Professional development opportunities.
- Friendly and supportive team environment.
- Opportunity to grow with a rapidly expanding swim club.
- Join Phoenix wave Academy and help create an exceptional experience for our swimmers
- and families.
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