Front Desk Associate (Premium Fitness Club)
Skills
About This Role
The Role
We are hiring Client Specialists to join our front-of-house team at HYPE Performance & Recovery Club — Abu Dhabi's first performance and recovery ecosystem, launching at WTC Mall in July 2026.
This is a hands-on, member-facing role focused on delivering a seamless experience from arrival to departure — covering check-in, recovery suite coordination, bookings, and membership support.
Key Responsibilities
- Welcome and check in members professionally and warmly
- Manage class bookings, payments, and membership enquiries via CRM software
- Coordinate recovery appointments — setup, orientation, and scheduling
- Support and execute visitor tours and membership conversions
- Maintain a clean, organized, and premium front-of-house environment
- Handle member feedback and escalations with confidence
- Support club events, launches, and community activations
Requirements
- 2+ years of experience in customer service, hospitality, fitness, or wellness
- Strong communication skills and a professional, friendly presence
- Comfortable multitasking in a fast-paced environment
- Fluent English (Arabic is a plus)
- Available for early mornings, evenings, and weekends
Compensation
- AED 4,500 base salary
- Performance bonus based on membership conversions
- Visa sponsorship
- Health insurance (yourself)
- Paid holiday
- Complimentary staff membership
**Job Type:** Full-time
- Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)
Experience
- Customer service or hospitality: 2 years (Required)
Language
- Arabic (Preferred)
Job Type: Full-time
- Pay: From AED4,500.00 per month
- Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)
Language
- Arabic (Preferred)
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