Field Support Engineer
Skills
About This Role
Overview
A field-based Field Support Engineer role within our team, responsible for the daily supervision, maintenance, and on-site support of a deployed radio communication system at customer (military)
location
s across the UAE.
The role requires close coordination with back-office teams and direct customer interaction, working under daily supervision of a Support Manager.
Job Responsibilities
- Perform day-to-day monitoring of infrastructure components, COTS hardware, radio equipment, and associated application software across sites
- Carry out initial diagnosis and troubleshooting of hardware and software issues
- Identify complex issues and escalate back-office teams with clear technical information and logs
- Coordinate with customer and remote support teams to ensure smooth operations
- Replace faulty hardware devices and components following established procedures
- Deploy software updates and patches in a Linux-based environment
- Execute automation playbooks using Ansible
- Produce incident reports and maintain accurate records of system configurations and changes
- Contribute to updating procedures and technical manuals
- Provide direct technical support to the customer
- Maintain accurate inventory of deployed equipment, tools, and consumables
- Support movement of equipment to/from sites, ensuring proper transport, storage, and labelling
- Track equipment lifecycle (installation, maintenance, return, replacement) using asset management tools
- **Key Qualifications**
- 3+ years in field support or technical support roles in an operational or customer-facing environment
- Hands-on experience with electronic equipment, IT systems, and radio communication systems
- Experience in defense projects or critical infrastructure (preferred)
- Experience integrating and testing complex systems (a plus)
- Valid UAE driver's license (travel across 20 sites required)
- Must be able to obtain UAE security clearance for military site access
- Experience with Linux-based systems
- Knowledge of radio communication principles
- Familiarity with Ansible or similar automation tools
- Basic understanding of networking, RF equipment, and hardware/software integration
- Excellent communication, coordination, and analytical skills
- Strong reporting capabilities
- Ability to work independently and as part of a team
- Highly responsive and proactive
- French and/or Arabic speaker (Advantage)
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