Field Services Engineer

Approximately 30% International Travel

Field Service & Technical Support

• Perform on-site installation, commissioning, maintenance, and repair of electrical testing equipment.
• Diagnose and troubleshoot faults on relay-controlled, PLC-controlled, and microprocessor-based systems.
• Conduct independent analysis of equipment failures and implement corrective actions.
• Remove, replace, and configure system components as required.
• Verify equipment performance and operational readiness following repairs.
• Prepare detailed service reports documenting findings, repairs, and recommendations.

Failure Analysis & Engineering Support

• Investigate equipment failures and identify root causes.
• Provide technical feedback and reporting to engineering teams.
• Collaborate with engineering to develop and implement corrective solutions.
• Support product improvement initiatives through field-based observations and analysis.

Commissioning & Customer Training

• Lead equipment commissioning activities at customer sites.
• Deliver practical and classroom-based customer training programs.
• Develop customer-specific testing procedures and operational guidance.
• Provide training documentation and certification where required.
• Support customers in maximizing equipment performance and reliability.

Customer & Project Support

• Act as the primary technical point of contact during service engagements.
• Coordinate service schedules and site activities directly with customers.
• Prepare service quotations, upgrade proposals, and cost estimates.
• Support special projects in collaboration with engineering, sales, and management teams.
• Recommend and implement field modifications where appropriate.

Education

• Bachelor's Degree in Electrical Engineering, Electronics Engineering, or a related technical discipline.
• Equivalent industry experience will also be considered.

Experience

• 2–4 years of experience in electrical or electronic engineering, field service, maintenance, or technical support.
• Experience using electrical diagnostic and testing equipment such as:
• Oscilloscopes
• Multimeters
• Signal generators
• Strong troubleshooting and fault-finding skills.
• Ability to read and interpret electrical schematics and technical documentation.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Excellent communication and customer-facing skills.

Desirable Experience

• Experience with PLC programming and modification.
• Knowledge of high-voltage and high-current test equipment.
• Experience with Partial Discharge (PD) systems.
• Familiarity with AutoCAD.
• Previous experience supporting customers across multiple international locations.

& Attributes

• Strong analytical and problem-solving abilities.
• Ability to work independently in the field.
• Excellent customer service and relationship-building skills.
• Comfortable delivering technical presentations and training.
• Highly organised with strong report-writing skills.
• Willingness and ability to travel internationally on a regular basis.