Field Service Technician
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About the Role
Duties and Responsibilities: Being the first point of contact according to defined service levels and operating hours. Provide local 1st line support to Global Blues customers (.
Key Skills for This Role
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Overview
Duties and Responsibilities: Being the first point of contact according to defined service levels and operating hours.
Provide local 1st line support to Global Blues customers (merchants).
All contacts (i.e. incidents, requests ) must be logged in an accurate and timely way as per defined Merchant Services processes.
Operate the Issue Tracking System and the related processes including communication and escalation structures.
Doing field service to solve or escalate all incidents and requests in a predefined, accurate and timely way.
Install, Maintain, Deinstall, Change of Global Blue Issuing Solutions according to Merchant Services processes and procedures.
In coordination with the sales team, provide training and after sales support related to the Issuing Solutions (onsite, or by phone).
Maintain, operate and keep the local inventory accurate and provide inventory access/reports to Global Blues Merchant Solutions team.
Costs to be in line with budget.
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