Customer Service Representative
Skills
About This Role
Key responsibilities
- Communication with customers in written and via phone with defined SLA (response time) and quality standards
- Keeping records of customer s interaction and contacts
- Researching required information using internal systems and resources
- Communication and coordination with CS Team members, internal departments, and GB offices
- Following-up in customer inquiries not immediately resolved
- Identifying and escalating priority issues
- Recommending process improvements
- Principal accountably
- Providing customers with correct and complete information
- Ensuring maintaining of KPIs and SLAs
- Ensuring the contact logging software is correctly used to allow reports and analysis
- Maintaining internal rules
Qualifications
- Secondary education degree or University degree (Bc/MA)
- Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
- Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
- PC literate with experience with MS Office
- Good communication skills
- Key competencies
- Customer oriented
- Attention to detail and accuracy
- Enjoys a fast paced, ever-changing environment
- Team player
- Good analytical skills, focused on problem solving
- Ability to handle stress
- Multi-tasking
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