Customer Relationship Manager
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Key skills for this role
About the Role
Implement training strategies for merchants to drive revenue, enhance customer satisfaction, and monitor performance while ensuring compliance with regulations.
Key Skills for This Role
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Overview
Implement training strategies with key Global Blue limited KSA merchants to drive DCC revenue.
Work with broader global DCC team in developing online and self-service strategies to drive DCC acceptance.
Track merchant training and progress in salesforce, providing timely updates against plans and revenue.
Increase revenue by providing targeted support and employing data-driven strategies to achieve customer satisfaction and business development goals.
Identify merchant objectives and offer advice and solutions tailored to their needs.
Assess possibilities to increase Hit Rate through incentives and merchant events.
Organise and implement merchant events to support engagement and loyalty.
Set and implement Merchant Incentive Targets as required.
Monitor the effectiveness of incentive programs and adjust, as necessary.
Serve as the primary liaison for the merchant to ensure the seamless delivery of the DCC service.
Monitor merchant satisfaction and address any concerns or issues with urgency and professionalism.
Collaborate with marketing teams to develop promotional materials and campaigns.
Ensure marketing materials are tailored to the needs of the hotel sector and restaurant sector.
Prepare regular reports on sales performance, merchant feedback, and market insights.
Present findings to senior management and suggest actionable insights.
Ensure compliance with company policies and industry regulations.
Stay updated on regulatory changes and ensure all activities are compliant.
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