Customer Service Supervisor
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Key skills for this role
About the Role
Oversee and lead a team of customer service representatives, ensuring exceptional service delivery and effective resolution of customer inquiries.
Key Skills for This Role
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Job Summary
Oversee and lead a team of customer service representatives, ensuring the delivery of exceptional service and resolution of customer inquiries for Global Blue LLC.
Job Responsibilities
- Manage, coach, and motivate a team of customer service representatives to meet and exceed performance targets.
- Monitor daily team performance, identify areas for improvement, and implement corrective actions.
- Handle escalated customer issues and complaints, providing timely and effective resolutions.
- Develop and implement customer service policies, procedures, and best practices.
- Conduct regular team meetings, training sessions, and performance reviews.
- Analyze customer feedback and data to identify trends and recommend service enhancements.
- Collaborate with other departments to ensure seamless customer experiences.
- Maintain accurate records of customer interactions and team performance.
- Ensure adherence to company policies and regulatory requirements.
Job Qualifications
- Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a supervisory role.
- Proven ability to lead, motivate, and develop a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and practices.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work effectively in a fast-paced and dynamic environment.
- High school diploma or equivalent required; Bachelor's degree preferred.
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