Field Service Technician I

Requirements

• Critical Core Competencies and Skills:
• Demonstrated aptitude for problem solving; ability to determine solutions for customers.
• Results oriented and accountable.
• Strong mechanical aptitude
• Knowledge of or interest in lubrication science, and applications.
• Agile, flexible, and resilient.
• Works independently with minimal supervision.
• Ability to resolve customer issues and concerns independently when appropriate.
• High level of organization and follow through and ability to build successful long-term strategic relationships.
• Strong collaboration skills and team player; seeks mutually beneficial wins – for the customer and the company.
• Demonstrated excellent customer service with external and internal customers.
• Excellent interpersonal skills as well as verbal and written communication skills.
• Must be highly organized.
• Able to assess competing demands and determine the appropriate direction.
• Proven ability to learn quickly and adapt to changing environments.
• Safety Sensitive Position:
• This position has been designated as a Safety Sensitive Position. This position is subject to pre-employment drug testing, as well as random, reasonable suspicion, and post-accident drug and alcohol testing. The results of this testing will be a condition of employment.
• Minimum Education and Experience:
• High school diploma or equivalent.
• 1 year of working with heavy or industrial equipment and/or lube related products.
• Preferred Education and Experience:
• Background in petroleum or relevant industry.
• Experience in industrial maintenance.
• Licenses, Certifications and/or Registrations (note if Required or Preferred):
• MLA, MLT preferred (or able to obtain within 6 months of hire).
• Unencumbered driver’s license and current auto insurance.
• Equipment and Software Requirements:
• Customer Relationship Management (CRM).
• CMMS (Computerized Maintenance Management System) preferred.
• Familiarity using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Proficiency using virtual collaboration software (Zoom, Microsoft Teams, Monday Board).
• Position Location/Working Conditions/Equipment
• Office Environment
• Warehouse
• Equipment Shop
• Customer Locations
• Exposure to chemicals
• High noise environment
• Dust, dirt, grease, or other disagreeable elements
• Exposure to moving machinery
• Outdoors
• Physical Requirements
• Typically standing or walking
• Typically driving company vehicle
• Typically bending, crouching, stooping
• Repetitive wrist, hand, or finger movement
• Using tools requiring high dexterity
• Occasional lifting (40 lbs.)
• Equipment
• Simple hand tools
• Fuel and/or lube related equipment
• Heavy equipment (forklift, etc...)
• Vehicle