Customer Support Specialist I

Requirements

• Critical Core Competencies and Skills:
• Excellent interpersonal skills as well as verbal and written communication skill
• Must be highly organized with strong ability to multi-task
• Proficient in Microsoft Office software
• Experience in Salesforce CRM
• Able to assess competing demands and determine appropriate direction
• Proven ability to learn quickly and adapt to changing environment; agile, flexible and resilient
• Continuously pursuing knowledge growth around Fuel, lubricants, Antifreeze, and the services that Wilcox + Flegel offers our valued customers.
• Knowledge of bookkeeping principles, methods, and practices
• Ability to maintain confidentiality.
• Minimum Education and Experience:
• High school diploma or equivalent required
• 1-2 years of office and financial experience
• Preferred Education and Experience:
• Associate degree in applicable field or equivalent combination of education and experience
• Licenses, Certifications and/or Registrations (note if Required or Preferred):
• Equipment and Software Requirements:
• DM2-Sage
• Proficiency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Position Location/Working Conditions/Equipment
• Office Environment
• Physical Requirements
• Typically sitting at desk
• Repetitive wrist, hand or finger movement
• Occasional lifting (25 lbs.)
• Equipment
• Office equipment